FAQs

FAQs

General Questions

Where are you located?
Who do you sell to?
Where do you deliver?
What time can I call to talk to a live person?

Account Info

How can I open an account?
Who is my Account Executive?
How do I edit my account information?
Is there a cutoff time to place orders?
What happens if my order misses cut off?
Can I cancel or modify an order?
How do I request a pickup or a credit?
How do I change or reset my password?
How do I make payments?
How do I get a copy of my statement?
Do you accept credit card payments?
Can I set up autopayment?

Delivery Information

Can I place an order in advance?
What is my delivery schedule?
Do you have a minimum?
Do you charge a fee to deliver?
Can I pick up an order?
Why was I shorted an item?
Do you substitute products?
Where is my order?
I have a driver complaint. Who do I contact?

Product Info

Do you carry specific brands or products?
What happens if the item I want is unavailable or out of stock?
Why can’t I see the price of products?
Do you carry kosher products?
How can Limehouse guarantee my food is safe?
What happens if there is a recall?